Trust & Safety

Our Commitment to Safety

Feelr is built on trust. We're committed to creating a safe environment where you can authentically connect with friends without fear of harassment, abuse, or privacy violations.

Safety Features

🔒 Privacy Controls

• Mood Visibility Settings: Choose who can see your current mood (all friends, specific friends, or nobody)
• Location Privacy: Your exact location is never shared. Only general region if you choose
• Profile Controls: Manage what information appears on your profile
• Blocking: Instantly block anyone from seeing your mood or contacting you

🛡️ Protection Tools

• In-App Reporting: Report inappropriate behavior with one tap
• Automated Detection: Our systems flag potentially harmful content for review
• Human Review: Every report is reviewed by our safety team
• Quick Response: We act on serious violations within 24 hours

🔐 Account Security

• Google Authentication: Secure login without passwords
• Data Encryption: All communications are encrypted in transit and at rest
• Device Management: See and remove devices logged into your account
• Account Recovery: Secure recovery process if you lose access

Safety Tips

Protect Your Information

• Don't share your full name, address, or phone number in your mood messages
• Be cautious about sharing personal details until you know someone well
• Never share financial information or passwords
• Use Feelr's in-app chat instead of moving to external platforms immediately

Meeting in Person

• Meet in public places for first-time hangouts
• Tell a trusted friend or family member where you're going
• Bring your phone and keep it charged
• Trust your instincts—if something feels off, leave
• Consider video chatting before meeting in person

Recognize Warning Signs

• Someone asks for money or financial assistance
• Pressure to move conversations off Feelr immediately
• Inconsistent stories or evasive about basic questions
• Aggressive, controlling, or manipulative behavior
• Requests for inappropriate photos or information

Reporting & Support

How to Report

If you encounter inappropriate behavior or content:

1. In-App: Use the report button on any profile, message, or match
2. Email: Contact our safety team at [email protected]
3. Emergency: If you're in immediate danger, contact local law enforcement first, then report to us

What to Include in Reports

• Username of the person you're reporting
• Description of what happened
• Screenshots if possible (but never required)
• Any relevant context

What Happens Next

• We review all reports within 24-48 hours
• Urgent safety concerns are prioritized
• We may take action including warnings, suspensions, or permanent bans
• Your report is confidential—we don't share your identity with the reported user

Crisis Resources

If you or someone you know is in crisis, please reach out to these resources:

• National Suicide Prevention Lifeline: 988 (US)
• Crisis Text Line: Text HOME to 741741 (US)
• National Domestic Violence Hotline: 1-800-799-7233 (US)
• RAINN (Sexual Assault): 1-800-656-4673 (US)

Our Promise

We continuously invest in safety features, hire dedicated safety staff, and partner with experts to make Feelr the safest platform for mood-based friend matching. Your trust is earned through action, not words.

Safety is never "done"—we're always learning, improving, and listening to feedback from our community.

Questions?

For safety-related questions or to report concerns, contact [email protected]. For general questions, visit our FAQ or Help Center.